How do I know my order was placed?
After checkout, aromart creates an order reference and stores the order details. You can use that reference when contacting support.
Frequently Asked Questions
Practical answers for common aromart shopping questions. Policy-related answers are draft guidance and need business/legal review before public launch.
What payment methods are available?
The MVP supports manual/cash-on-delivery payment. Real online payment gateways are planned for later and are not active yet.
How long does delivery take?
Delivery timing depends on the order, destination, stock, and delivery workflow. Final timing promises need business review before launch.
How do returns work?
Use the return and refund policy page for draft guidance, then contact support with your order number and product details.
Do I need an account?
You can register and log in to access account pages such as orders, addresses, wishlist, and settings.
Why is a product unavailable?
Product availability depends on active product variants and inventory. If an item is out of stock, it may not be available for checkout.
Can sellers join aromart now?
aromart is built to support third-party sellers later. External seller onboarding, verification, seller policies, and payouts are not open in the MVP.
Still need help?
Contact support with your order number, account email, and a short description of the issue.
Open support