Frequently Asked Questions

After checkout, Aromart creates an order reference and stores the order details in your customer account. Use that order number when contacting support.

Available payment methods appear during checkout. Aromart supports cash on delivery and PAYable card payments where card checkout is enabled. Card payments run through PAYable; Aromart does not store full card numbers or CVV values.

Use account order actions or contact support as quickly as possible. Cancellation is usually available only before the affected shipment has shipped; after dispatch, the return policy may apply instead.

Standard delivery is generally estimated at 3 to 5 business days after order confirmation, payment handling, and stock reservation. Remote areas, courier delays, weather, address issues, or seller/store processing can take longer.

Open your account orders page for the latest order and shipment state. If tracking is unavailable, contact support with the order number, delivery name, and phone number used at checkout.

A delivery can fail when an address is incomplete, the customer is unreachable, delivery is refused, or the area is not supported. Support will review re-delivery, cancellation, or return handling based on the order status.

Eligible items can be requested for return within seven calendar days after the applicable shipment is marked delivered. The request is reviewed against product eligibility, condition, evidence, and inspection results.

Contact support as soon as possible with your order number and clear photos or videos where available. The team may arrange replacement, return pickup, seller review, or refund handling.

Cash-on-delivery refunds are handled through approved manual operations. Card payment refunds depend on the available provider workflow and may require manual handling when automatic online refunds are not enabled.

An account is required for checkout so Aromart can keep order history, saved addresses, support records, returns, wishlists, and payment status tied to the right customer.

Product availability depends on active variants, inventory, seller/store status, and delivery constraints. If an item is out of stock or inactive, it may not be available for checkout.

Aromart is marketplace-ready and uses separate seller approval. Prospective sellers can start from the sell page or seller portal, but store access, listings, fulfillment, commissions, and payouts require Aromart approval.