Shipping Policy

Aromart delivers to areas supported by the checkout configuration, business operations, and delivery partners. Availability can vary by district, city, product, order size, and seller/store fulfillment capacity.

Some destinations, oversized products, restricted products, or high-value orders may require manual confirmation before dispatch.

Standard delivery is generally estimated at 3 to 5 business days after order confirmation, payment handling, and stock reservation. Remote areas, courier delays, weather, address issues, peak demand, or seller/store processing can take longer.

Delivery dates shown on Aromart are estimates unless Aromart support confirms a specific commitment for the order.

Delivery fees are calculated during checkout when configured for the destination and order. Support may confirm the fee manually when a destination, product, or delivery requirement needs review.

Free-delivery thresholds, area-based charges, and special-handling fees may vary by location, seller/store, order value, product type, and campaign.

Orders are reviewed after checkout for stock, payment status, fraud risk, contact details, address quality, product restrictions, and fulfillment readiness.

If information is missing or unclear, Aromart may contact the customer before dispatch. Orders can be delayed or cancelled if support cannot verify required details.

Each product belongs to a store and seller in the marketplace system. During the current Aromart-owned catalog phase, fulfillment is handled by Aromart operations.

When more sellers are enabled, an order may include shipment segments by store or seller. Customer-facing order records preserve the store, seller, product, and variant context needed for support.

A delivery may fail if the address is incomplete, the customer is unreachable, delivery is refused, or the delivery area is unsupported.

Re-delivery fees, cancellation handling, refund eligibility, or restocking outcomes may depend on the order status, payment status, product condition, and delivery partner result.

When operations or a seller adds carrier tracking, Aromart may show the tracking number, shipment status, or delivery update in the customer account.

If tracking is unavailable, contact support with the order number, delivery name, and phone number used at checkout for the latest delivery status.

For delivery questions, contact Aromart support with the order number, delivery name, and phone number used at checkout.