Shipping Policy

Aromart delivers to supported destinations. With weight-based delivery, the available cities and towns depend on the selected district and active delivery coverage.

Unsupported destinations cannot complete weight-based checkout. Contact Aromart support if your area is unavailable.

Standard delivery is generally estimated at 3 to 5 business days after order confirmation, payment handling, and stock reservation. Remote areas, courier delays, weather, address issues, peak demand, or seller/store processing can take longer.

Delivery dates shown on Aromart are estimates unless Aromart support confirms a specific commitment for the order.

The cart items total excludes delivery. The delivery fee and final order total are shown at checkout before payment or order confirmation.

With weight-based delivery, Aromart combines the shipping weight of all purchased units across sellers and charges one first-kilogram fee for the order. Each additional started kilogram is charged at the destination's additional-kilogram rate. Unit shipping weights include individual product packaging; no extra packaging allowance or volumetric weight is added.

The same delivery calculation applies to card and cash-on-delivery orders. Aromart selects the courier; customers and sellers do not choose a delivery partner. A pricing change before order placement requires the customer to review the updated total. Placed orders retain their original delivery charge.

Delivery charges are not automatically refunded or recalculated after cancellations or returns. Any delivery-fee adjustment requires review by Aromart under the return and refund policy.

Orders are reviewed after checkout for stock, payment status, fraud risk, contact details, address quality, product restrictions, and fulfillment readiness.

If information is missing or unclear, Aromart may contact the customer before dispatch. Orders can be delayed or cancelled if support cannot verify required details.

Sellers prepare their products and hand them to Aromart. Aromart handles the onward delivery through its delivery partners.

An order can retain separate seller handoff records for operations, but weight-based delivery is charged once for the consolidated customer order, not once per seller.

A delivery may fail if the address is incomplete, the customer is unreachable, delivery is refused, or the delivery area is unsupported.

Re-delivery fees, cancellation handling, refund eligibility, or restocking outcomes may depend on the order status, payment status, product condition, and delivery partner result.

After a seller hands the parcel to Aromart, Aromart operations assigns the courier and may show the tracking number, shipment status, or delivery update in the customer account.

If tracking is unavailable, contact support with the order number, delivery name, and phone number used at checkout for the latest delivery status.

For delivery questions, contact Aromart support with the order number, delivery name, and phone number used at checkout.