Return and Refund Policy

Return eligibility may depend on product type, condition, packaging, proof of purchase, delivery status, and the reason for return.

Items should generally be unused, complete, and returned with all included accessories unless the issue is damage, defect, or wrong item delivery.

Some categories may be non-returnable for hygiene, safety, perishability, customization, digital access, or regulatory reasons.

The exact non-returnable category list must be reviewed and approved before public launch.

Eligible return requests must be submitted within seven calendar days after the applicable shipment is marked delivered.

Cancellation requests are available only before the affected seller or store shipment has shipped.

Refunds require order verification, item inspection, and final approval by aromart administration.

Only received and approved item quantities are refunded. Shipping charges are not refunded automatically.

If an item arrives damaged or does not match the order, customers should contact support as soon as possible with the order number and photos where available.

Support may request additional information to verify the issue and arrange replacement, return, or refund handling.

The current workflow records refunds for manual completion by operations. It does not send money through an online payment gateway.

Refund status is visible in the customer account after operations records the result.

For return or refund help, contact support with your order number, product name, and a short explanation of the issue.