Return and Refund Policy

Return eligibility depends on product type, product condition, packaging, proof of purchase, delivery status, return reason, seller/store context, and whether the request is opened inside the applicable return window.

Items should be unused, complete, and returned with all included accessories, manuals, tags, gifts, and original packaging unless the issue is damage, defect, or wrong item delivery.

Products marked non-returnable at purchase cannot be returned for changed-mind reasons. This can include hygiene-sensitive, perishable, customized, intimate-use, digital, clearance, and regulated items.

If an item is damaged, defective, materially misdescribed, or incorrectly supplied, contact support even if the product is normally non-returnable. Aromart will review the issue against the order evidence and applicable customer-protection requirements.

The product page and order record show the applicable return window. The standard window is seven calendar days after the applicable shipment is marked delivered.

If an order is split by store or seller in the future, the return window is evaluated for the specific shipment or order item being returned.

Cancellation requests are available only before the affected store shipment has shipped. If fulfillment has already started, support may need to review whether cancellation is still possible.

After dispatch, the order may need to follow the return process instead of cancellation.

Use the returns area in your customer account when available, or contact support with your order number, product name, return reason, photos if relevant, and the phone or email used at checkout.

Do not send an item back without return approval or instructions. Unapproved returns can be delayed, refused, or difficult to match to the correct order.

Refunds require order verification, item inspection where applicable, and final approval by Aromart operations or administration.

Only received and approved item quantities are refunded. Shipping charges, delivery fees, coupons, partial quantities, and seller/store responsibility are reviewed against the order context and are not refunded automatically.

If an item arrives damaged, defective, incomplete, or different from the order, contact support as soon as possible with the order number and clear photos or videos where available.

Support may request additional information to verify the issue and arrange replacement, return pickup, seller review, or refund handling.

Cash-on-delivery refunds are handled through the approved manual operations process. Card payment refunds depend on the available provider workflow and may require manual handling when automatic online refunds are not enabled.

Refund status is visible in the customer account after operations records the result. Bank, card, wallet, or manual refund timing can vary by provider, bank, verification step, and customer response.

For return or refund help, contact support with your order number, product name, and a short explanation of the issue.