Terms and Conditions

You may use Aromart to browse products, manage your account, place orders, contact support, submit returns, write reviews, and use marketplace services that are available to your role.

You must not misuse the platform, submit fraudulent information, interfere with platform security, scrape the service in a harmful way, or attempt to access another customer's, seller's, or administrator's data.

Customers are responsible for keeping account credentials secure, using current contact information, and providing accurate delivery details.

Seller access is separate from customer access. Seller dashboard permissions are granted only after Aromart reviews and approves the seller account or store. Administrative roles cannot be self-assigned.

Product names, descriptions, images, prices, stock levels, seller/store information, delivery availability, and promotions may change as catalog data is updated.

Aromart works to keep product information accurate. If a pricing, stock, image, specification, or promotion error is found, Aromart may correct the error, contact the customer, cancel the affected item, or adjust fulfillment before dispatch where appropriate.

An order is created when checkout is submitted and accepted by the server. Order acceptance remains subject to stock availability, payment handling, fraud review, delivery feasibility, and any seller/store fulfillment constraints.

Aromart may contact the customer if order details, stock availability, delivery information, payment confirmation, or support verification require clarification.

Available payment methods are shown during checkout. Aromart currently supports cash-on-delivery and may support PAYable card payments where the payment provider is enabled for the environment.

Do not send card numbers, card PINs, one-time passcodes, or bank credentials outside the official Aromart checkout and verified payment provider flow. Payment status is confirmed through server-side records and provider callbacks, not customer screenshots alone.

Delivery timing, fees, and available locations depend on the order, product availability, seller/store readiness, delivery partner, destination, and any special handling requirements.

Delivery estimates are operational estimates and may change because of stock, route, weather, courier, payment, address, or customer-contact constraints.

Cancellation handling depends on order status, inventory reservation, payment status, shipment status, and whether the relevant store has started fulfillment.

Customers should use account order actions or contact support quickly if an order needs to be cancelled or corrected. Orders that have shipped may need to follow the return process instead.

Return and refund requests are handled under the Return and Refund Policy, order status, product eligibility, inspection results, payment status, and applicable customer-protection requirements.

Approved refunds may be recorded manually or processed through an available payment-provider workflow. Shipping fees, partial returns, and seller/store responsibility are reviewed against the order context.

Sellers must follow Aromart product approval, listing, inventory, fulfillment, customer support, return, commission, payout, content, and trust-and-safety rules.

Seller access may be limited, suspended, or closed if seller activity creates customer harm, legal risk, payment risk, fraud risk, fulfillment risk, or platform integrity risk.

Customers and sellers are responsible for the content they submit, including product listings, reviews, support messages, and seller profile information.

Aromart may remove, hide, restrict, or review content that appears misleading, unlawful, unsafe, abusive, spammy, counterfeit-related, privacy-invasive, or inconsistent with marketplace trust and safety requirements.

Aromart may update, suspend, limit, or remove features, products, seller access, promotions, and marketplace services for operational, security, legal, or business reasons.

To the maximum extent allowed by applicable law, Aromart is not responsible for indirect losses, unavailable products, third-party service outages, payment provider issues, courier delays, or interruptions outside reasonable platform control.

For order, account, or policy questions, contact Aromart through the support page or contact page.